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Genesys Cloud CX: Architect Certification Sample Questions (Q38-Q43):

NEW QUESTION # 38

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

  • A. True
  • B. False

Answer: A



NEW QUESTION # 39

What would you select from the Performance menu to view real-time statistics for all active campaigns?

  • A. Outbound Campaigns
  • B. Schedules
  • C. Scripts
  • D. Campaign Management

Answer: A



NEW QUESTION # 40

What is the minimum value for the number of times to repeat a menu?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: C



NEW QUESTION # 41

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

  • A. In-Queue
  • B. Secure
  • C. Inbound
  • D. Outbound

Answer: C



NEW QUESTION # 42

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

  • A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
  • B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  • C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  • D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.

Answer: C



NEW QUESTION # 43

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