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Avaya Aura Contact Center Implementation 6210 Exam

Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Certification Path

The Avaya Aura Contact Center Implementation certification path includes only one 6210 certification exam.

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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q30-Q35):


After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

  • A. Backup Drive and Immediate Backup
  • B. Select Location and Immediate Backup
  • C. Backup Location and Immediate Backup
  • D. Map Drive and Immediate Backup

Answer: C


Which two statements about scheduled backups are true? (Choose two.)

  • A. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
  • B. The backup location must be a tape or optical drive.
  • C. You can use this utility to back up operating system files.
  • D. Contact Center stores up to seven backup files at each server location.

Answer: A,D


Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

  • A. Multimedia Contact Server Only
  • B. Voice and Multimedia Contact Server without Avaya Aura® Media Server
  • C. Voice Contact Server Only
  • D. Voice and Multimedia Contact Server with Avaya Aura® Media Server

Answer: B,C,D





After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element

Manager pages display new features that reflect the new paired High Availability state/status.

In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

  • A. Ensure one Element Role is listed for both the Primary and Backup server.
  • B. Ensure only two nodes are listed.
  • C. Ensure one Element Role is listed for both the Active and Standby server.
  • D. Ensure no alarms are listed in the Alarm Description column.

Answer: A,B,C


You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).

Which operation on the server can the Server Utility perform?

  • A. Perform database restores
  • B. View Alarms and Events
  • C. Administer licensing
  • D. Modify real-Time Display interface parameters

Answer: B



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