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CompTIA 220-1102 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Given a scenario, implement workstation backup and recovery methods
  • Identify common features and tools of the macOS
  • desktop OS
Topic 2
  • Given a scenario, troubleshoot common mobile OS and application security issues
  • Given a scenario, manage and configure basic security settings in the Microsoft Windows OS
Topic 3
  • Given a scenario, use best practice procedures for malware removal
  • Given a scenario, apply application installation and configuration concepts
Topic 4
  • Given a scenario, install and configure browsers and relevant security settings
  • Identify common features and tools of the Linux client
  • desktop OS
Topic 5
  • Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods
  • Given a scenario, use the appropriate Microsoft Windows 10
Topic 6
  • Given a scenario, use proper communication techniques and professionalism
  • Given a scenario, use features and tools of the Microsoft
Topic 7
  • Given a scenario, perform OS installations and upgrades in a diverse OS environment
  • Explain basic change-management best practices
Topic 8
  • Given a scenario, troubleshoot common personal computer (PC) security issues
  • Given a scenario, troubleshoot common mobile OS and application issues
Topic 9
  • Given a scenario, configure a workstation to meet best practices for security
  • Compare and contrast wireless security protocols and authentication methods
Topic 10
  • Summarize various security measures and their purposes
  • Explain common methods for securing mobile and embedded devices
Topic 11
  • Given a scenario, use remote access technologies
  • Given a scenario, use common data destruction and disposal methods
Topic 12
  • Given a scenario, configure Microsoft Windows networking features on a client
  • desktop
  • Explain common social-engineering attacks, threats, and vulnerabilities
Topic 13
  • Summarize environmental impacts and local environmental controls
  • Identify basic features of Microsoft Windows editions


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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q31-Q36):

NEW QUESTION # 31

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:



The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

  • A. File a trouble ticket with the bank.
  • B. Contact the ISP to report the CFCs concern
  • C. Update the browser's CRLs
  • D. Instruct the CFO to exit the browser

Answer: C



NEW QUESTION # 32

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.





Which of the following should be done NEXT?

  • A. Educate the user on the solution that was performed.
  • B. Tell the user to take time to fix it themselves next time.
  • C. Close the ticket out.
  • D. Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

Answer: A



NEW QUESTION # 33

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

  • A. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
  • B. Remark out entries listed

    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
  • C. Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin
  • D. Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

Answer: A

Explanation:

Explanation

This is the most effective way to selectively prevent programs from loading on a Windows 10 machine. The Startup tab can be accessed by opening Task Manager and then selecting the Startup tab. From there, the technician can methodically disable items that are currently listed as enabled, reboot the machine, and check for issue resolution at each startup. If the issue persists, the technician can then move on to disabling the next item on the list.



NEW QUESTION # 34

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

  • A. Open Settings, select Accounts, select, Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper
  • B. Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.
  • C. Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper
  • D. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper

Answer: D



NEW QUESTION # 35

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

  • A. Resource Monitor
  • B. Disk Cleanup
  • C. Group Policy Editor
  • D. Disk Management

Answer: A



NEW QUESTION # 36

......

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